PRODUCT DETAILS
Please make sure you read the entire product listing before placing your order.
All of our muzzles were designed with function at the forefront. From the strong plastic, to soft, waterproof strapping, to the perfectly positioned treat hole. We wanted muzzled dogs to feel comfortable and happy as well as be safe.
This muzzle is the perfect choice for keeping your dog safe and comfortable. Made of lightweight yet durable material, this muzzle provides superior security with maximum comfort. Its adjustable neck straps provide a safe and secure fit and its breathable design ensures adequate ventilation.
Due to the news of an XL bully type ban here in the UK and the huge demand for a size larger than our current bully model 'Harry'.
Mitzy is suitable for large bully breeds with broad heads. We do not recommend sizing by breed, for more accurate sizing check out our size guide. Weight of a standard Mitzy muzzle is 209.3 grams.
For support on finding the right size for your pup, you can find our measuring guide here: Find the right size for your dog.
All customisable muzzles come as standard with a noseband and an adjustable neck strap with a buckle fastening. Straps are attached with rivets, meaning they cannot be removed or replaced without cutting them off. Please note that while there are optional upgrades available, they are not necessary for the muzzle to function.
The difference between Mitzy and Mitzy* is the width of the nose band, Mitzy* has a 38mm thick Biothane nose band that when combined with the Mizty basket, can add some length for dogs that need it. The Basket part of the muzzle remains the same.
We PRE-sold this muzzle in advance of manufacturing to raise the funds required. Therefore all orders placed before 14th May have now been shipped. Orders placed after 14th May and placed now will not be shipping until January 2025. Please note, if you have anything else included in the same order, your order will ship together when the Mitzy muzzle ships - if you want your other items sooner, you will need to place two orders and pay two lots of postage.
Orders will ship in line with when the order was placed, with early Mitzy orders receiving their muzzle first and late Mitzy orders receiving their muzzle last.
The only exception is when we have to wait for new stock.
SIZING & MEASUREMENTS
Please look at our 'Recommended Size Ranges' post under 'Information and Support to check this is the correct fit for your dog.
SHIPPING & RETURNS
Shipping
Muzzles are hand-made to order. Currently, we are experiencing a large quantity of orders. You can expect your order to be shipped between 2 and 4 weeks. Excluding pre ordered items. Accessories and Jumpers when purchased alone are typically dispatched within 1-3 days, when purchased with a muzzle will ship with the muzzle.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@themuzzlemovement.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded total cost minus shipping cost, to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@themuzzlemovement.com.