Introducing size Mitzy! Please make sure you read the entire product listing before placing your order. Due to the news of an XL bully type ban here in the UK and the huge demand for a size larger than our current bully model 'Harry', we have started to accept pre-orders for this new size now.
We have released this size for pre-order earlier than we would normally because if you have a harry currently, and feel it doesn't provide your dog with enough pant room or is tight on the cheeks, you know that a larger size is going to be on the way to you in time for the warmer summer months.
This means we are still trying on different dogs and editing the design, but we can confirm this sizes anticipated internal measurements.
This muzzle is planned to be 18cm wide, 20cm heigh and 7-10cm long depending on the nose band width you choose.
This size is suitable for large bully breeds with broad heads, but please check your measurements following our measurement guide. If you enter them into the quiz, the quiz won't recommend size Mitzy yet, but you can find Mitzys anticipated measurements both on this listing and on our size guide here: https://www.themuzzlemovement.com/blogs/muzzle-fit/embedded-sizing-quiz
Each muzzle comes as standard with a noseband, an adjustable fastening strap, and a buckle strap. Please note that while there are optional upgrades available, they are not necessary for the muzzle to function properly.
Please remember, this size does not yet exist so all images are 3D printed prototypes or computer generated there may be minor changes in measurements when we receive the final moulds, but we have provided the most accurate information possible at this time. We have updated this size further based on feedback from the 10s of customers that have attended our fitting days, and will provide more up to date images when we have them - but we have reduced the length by 1cm, and reduced the width at the front of the muzzle to avoid there being so much extra space either side of the nose.
We are PRE-selling this muzzle in advance of manufacturing to raise the funds required. Therefore we expect that this size will ship in approximately July 2024, we will update all pre orders once we have started manufacturing with a more definitive shipping date. Please note, if you have anything else included in the same order, your order will ship together when the Mitzy muzzle ships - if you want your other items sooner, you will need to place two orders and pay two lots of postage.
Orders will ship in line with when the order was placed, with early Mitzy orders receiving their muzzle first and late Mitzy orders receiving their muzzle last. The only exception is when we have to wait for new stock.
How does the pre-order process work?
We set a goal to sell 500 Mitzy muzzles, that goal is based on how many we need to sell in order to cover costs and have the funds to proceed with the creation of the injection mould. But rather than save up for the moulds and then release the size, we are giving you the opportunity to pre-order this size now and relax knowing you will be one of the first to receive it.
We did have a pre-order system that allowed you to place your orders without being charged, but due to feedback from customers this wasn't working as we had hoped and it was felt that to avoid further disruption we would remove this system and allow you to choose if you want to place your order now or in the future, but you will now be charged for everything including accessories and shipping at the time your order is placed.
Once we reach 50% of our target (250 muzzles) you will be notified that we have begun the manufacturing process and provided with a more accurate shipping estimate. We cannot make this size any quicker, the length of time it takes to make the tooling is out of our control. This takes approximately 12 weeks, and from there we need to wait for the baskets to arrive at our workshop, followed by building each of your muzzles individually!
You can cancel your order at any time, and make changes to colours whenever you like, but you must raise a ticket in our support chat in the bottom left of your screen, order related queries made via our social media will be ignored.
We will send you emails periodically as we hit bit milestones, like 50 pre orders, 100 pre orders and so on. so that you know how close (or far!) we are from this size being a reality.
How long might I be waiting?
This really depends on how popular the size you are waiting for is! If you want it to be made quicker, share it with your friends who might have a dog of the same size as you! Once we reach 250 muzzles sold, manufacturing begins and from there it takes approximately 12 weeks for the moulds to land with us in our workshop, where we attach all of the strapping and get them on their way to their new homes!
If we raise the funds outside of the size sales, we might not wait until we reach our 'target' number of sales and we might proceed with the size early! But as always, you will be contacted via email and updated whenever anything changes!
Size Mitzy is available in a limited basket colour range to reduce initial cost.
Thank you for your supporting patience.
Shipping
Muzzles are hand-made to order. Currently, we are experiencing a large quantity of orders. You can expect your order to be shipped between 2 and 4 weeks. Excluding pre ordered items. Accessories and Jumpers when purchased alone are typically dispatched within 1-3 days, when purchased with a muzzle will ship with the muzzle.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@themuzzlemovement.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded total cost minus shipping cost, to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@themuzzlemovement.com.
