Do you ship worldwide?
When will my order ship?
Muzzles and multi-colour or multiway leads are custom built to order, and take approx. 2-4 weeks for creation prior to shipment. If your order contains both premade items and a made to order item, the entire order will ship together in 2-4 weeks once all items are completed.
Unless you have a jumper with an image these are shipped directly from our manufacturers and will be shipped within a few days, and your muzzle will be shipped in our normal 2-4 week timeframe.
You will receive an email once your order is completed and shipped.
Can i collect locally to save on shipping costs?
All you need to do is contact me at email@example.com and book an appointment.
Am I going to be charged import fees, taxes or duties?
This will depend on the country you are ordering from and we cannot predict which orders might be charged at random.
what is your warranty?
In the rare event that a metal or plastic component fails, it will be repaired free of charge or replacement hardware/Basket will be mailed.
All required shipping to/from our workshop for gear to be repaired is at buyer's expense. Please note that the finish on plated metal hardware components can wear with use and change colour over time - this is normal and not covered by the hardware warranty. For safety purposes, dogs should always be supervised while wearing collars and muzzles and all fittings should be inspected regularly. For more information on how to proceed with a warranty repair, or read our terms and conditions please visit Hardware warranty.
How do I know which muzzle to order
What do the size names mean?
We have names to help differentiate them rather than numbers, because we are planning new size releases and over time size 2 might become size 4 if we introduce two smaller sizes! So we named them to avoid confusion in the future.If you want to know more about the dogs each muzzle is named after - check out our Blog post
What are the muzzles made of?
Are the muzzles ‘bite-proof’?
Are the muzzles scavenge proof?
We are further exploring options with our manufacturers and will update our email subscribers if we launch anything that might help prevent scavenging or create a blog post with DIY soloutions.
CAN I REQUEST A CUSTOM SIZE?
Can I boil and reshape the muzzle?
Will you have more sizes in the future?
We are always working on future sizes, and hope to be all inclusive. Due to being a small start up company, without any external funding, it may take us some time to raise the funds needed to release new sizes, but we are eager to make sure that we can cater to a wide variety of different face shapes in the future.
What if my muzzle doesn’t fit?
You can read more about our returns policy Here.
Can you size based off my current muzzle?
Can my dog pant fully whilst wearing the muzzle?
We understand how important it is for a dog to be able to pant in a muzzle, and you can read more about this here in our muzzle fit blog.
If you want to know more about how to measure in order to get a muzzle with adequate pant room you can find our measurement recommendations here.
Why would you add a head or chin strap?
You can read more about our different accessories here.
Why upgrade to chicago screws?
We have a how to video here.
Please note - Chicago screws can sometimes gradually come undone over time, therefore you must regularly check to ensure that they are still secure. Alternatively, once you have your ideal fit or colour combination, you can 'loc-tite' your chicago screws closed. We have a video to help you here.
Are quick clip upgrades adjustable?
Do you offer wholesale?
How do I measure for a collar?
All collar measurements listed are in centimetres, and are measured when the collar is unbuckled and laying flat on a tape measure.
For tips on how to size your dog, please visit the collar measuring guide. blog post.