FAQs

Yes we do! All information on shipping can be found here Shipping and Returns

Please note we cannot ship to APO addresses, any orders placed to an APO address will be returned to our unit by the postal service and there would be a re-shipping fee to send the item to a new address.

For any order edits or cancellations please email support@themuzzlemovement.com including “Order Edit” and your order number in the subject line.

Ready-to-ship items are shipped quickly and if the order has already been packed it may need to be cancelled and a new order placed in order to make changes.

This doesn't apply to pre ordered items, which can be edited or cancelled up to a month prior to shipping.

Made-to-Order muzzles and multi-colour lead and collars are made to order, and take 1-2 weeks for creation prior to shipment. If your order contains both pre-made items and a made to order item, the entire order will ship together in 1-2 weeks once all items are completed.

Jumpers will be shipped in a 1-2 week time frame unless we have them in stock in which case they will ship within three working days.

You will receive an email once your order is completed and shipped.

When ordering pre-order muzzles or items in advance of manufacturing to raise the funds required, it will state on each individual listing when the orders are due to be shipped.

If you would like to collect an order placed online please contact support@themuzzlemovement.com and we will confirm whether we are able to facilitate this request.

European and USA based customers are charged import duties or tariffs at check out, to avoid any hidden or surprise fees.

Yes! Our loyalty club allows you to earn points whilst you shop or complete fun tasks such as sharing photos and videos of your dog in their muzzle. You can then use the loyalty points to purchase vouchers to spend on the website or free items!

To create a The Muzzle Club loyalty account or view your loyalty credits please click here.

If you need further support with sizing please reach out to support@themuzzlemovement.com including photos of your dogs measurements.

All of our muzzles are named after dogs that we have loved or that have made a big impact on us in some way!

We've chosen to name our sizes rather than assign numbers. This approach helps us manage future size releases smoothly; for instance, if we introduce new, smaller sizes, what is currently 'size 2' might become 'size 4' to prevent confusion down the line. Naming them simply avoids this potential mix-up and honours the dogs we love!

The basket of the muzzles are made from injection-molded polyethylene (plastic) which is a very common plastic, used to make everything from food containers to replacement knee joints!

No but you can add a scavenger guard to your muzzle for this!

Due to the treat hole in the front of the muzzle, our muzzles are not suitable to prevent dogs from scavenging without our scavenger guard which clips onto the front of the muzzle. We have regular Scavenger Guards and Extra Secure Scavenger Guards available.

You can purchase a scavenger guard here

The colours and any accessories attached to your muzzle are customisable.

We have a how-to video here.

Yes, you can read more here about our upcoming sizes and pre-order sizes, here.

We are continuously working on expanding our range of sizes and are committed to becoming fully size-inclusive. Each new size undergoes a thorough design and testing process before it's made available for pre-order. Our aim is to ensure we can offer options that cater to a wide variety of face shapes.

You can read more about our returns policy here.

Due to the unique shape of our muzzles we are unable to compare them to the measurements of regular muzzles.

However, we also understand that in some cases it is just not possible to get measurements and if this is the case please email us at support@themuzzlemovement.com or take a look at our guide for alternative measuring methods here and we will be more than happy to help.

We understand how important it is for a dog to be able to pant in a muzzle, and you can read more about this here in our muzzle fit blog.

If you want to know more about how to measure in order to get a muzzle with adequate pant room you can find our measurement recommendations here.

In the rare event that a metal or plastic component fails, it will be repaired free of charge or replacement hardware/Basket will be mailed.

All required shipping to/from our workshop for gear to be repaired is at buyer's expense.

Please note that the finish on plated metal hardware components can wear with use and change colour over time - this is normal and not covered by the hardware warranty. The warranty does not cover muzzles purchased second hand, proof of purchase will be required.

Adding an extra point of attachment can help to further secure the muzzle. The need for additional security can vary depending on the individual dog. Some of the additional straps are designed to be detachable and/or adjustable, so you can remove them if you find they are not needed.

You can read more about our different accessories and their purposes here.

We have a how-to video on using chicago screws here.

Please note - Chicago screws can sometimes gradually come undone over time, therefore you must regularly check to ensure that they are still secure. Alternatively, once you have your ideal fit or colour combination, you can 'loc-tite' your chicago screws closed. We have a video to help you with this here.

Once you have the perfect fit, you may choose to loc-tite close your chicago screw to avoid the screw loosening over time, you can find a video guide on how to do this here.

All collar measurements listed are in centimetres, and are measured when the collar is unbuckled and laying flat on a tape measure.

For tips on how to size your dog, please visit the collar measuring guide. blog post.