FAQs

Muzzles and multi-colour or multiway leads are custom built to order, and take approx. 1-2 weeks for creation prior to shipment. If your order contains both premade items and a made to order item, the entire order will ship together in 2-4 weeks once all items are completed.

Unless you have a jumper with an image these are shipped directly from our manufacturers and will be shipped within a few days, and your muzzle will be shipped in our normal 2-4 week time frame.

You will receive an email once your order is completed and shipped.

When ordering PRE-selling muzzles in advance of manufacturing to raise the funds required, it will state on each individual listing when the orders are due to be shipped.

All you need to do is contact me at support@themuzzemovement.com and book an appointment.

This will depend on the country you are ordering from and we cannot predict which orders might be charged at random.

In the rare event that a metal or plastic component fails, it will be repaired free of charge or replacement hardware/Basket will be mailed.

All required shipping to/from our workshop for gear to be repaired is at buyer's expense. Please note that the finish on plated metal hardware components can wear with use and change colour over time - this is normal and not covered by the hardware warranty. For safety purposes, dogs should always be supervised while wearing collars and muzzles and all fittings should be inspected regularly. For more information on how to proceed with a warranty repair, or read our terms and conditions please visit Hardware warranty.

We have names to help differentiate them rather than numbers, because we are planning new size releases and over time size 2 might become size 4 if we introduce two smaller sizes! So we named them to avoid confusion in the future.

We are further exploring options with our manufacturers and will update our email subscribers if we launch anything that might help prevent scavenging or create a blog post with DIY soloutions.

We have a how to video here.

We are always working on future sizes, and hope to be all inclusive. Due to being a small start up company, without any external funding, it may take us some time to raise the funds needed to release new sizes, but we are eager to make sure that we can cater to a wide variety of different face shapes in the future.

You can read more about our returns policy Here.

We understand how important it is for a dog to be able to pant in a muzzle, and you can read more about this here in our muzzle fit blog.

If you want to know more about how to measure in order to get a muzzle with adequate pant room you can find our measurement recommendations here.

You can read more about our different accessories here.

We have a how to video here.

Please note - Chicago screws can sometimes gradually come undone over time, therefore you must regularly check to ensure that they are still secure. Alternatively, once you have your ideal fit or colour combination, you can 'loc-tite' your chicago screws closed. We have a video to help you here.

Once you have the perfect fit, you may choose to loc-tite close your chicago screw to avoid the screw loosening over time, you can find a video guide on how to do this here.

All collar measurements listed are in centimetres, and are measured when the collar is unbuckled and laying flat on a tape measure.

For tips on how to size your dog, please visit the collar measuring guide. blog post.