We understand that dogs (and the elements) can be tough on their gear. While we take great care to source only high-quality, durable materials, accidents can happen, and sometimes items break. The safety of you and your dog is our top priority, which is why we offer a lifetime warranty on all metal hardware and plastic baskets against breakage, for the lifetime of your dog, which we define as approximately 14 years.

In the rare event that a metal or plastic component fails, we will repair it free of charge or, where possible, send a replacement.

Please Note: If the item was received more than 30 days ago, the customer will be responsible for the cost of re-shipping any replacement or warrantied items.

If your muzzle has removable accessories that can be transferred to the replacement item, these accessories will not be re-shipped or replaced.

Please include your name and contact information in the parcel so that you can be notified when the item is completed or contacted if there are questions regarding your item. It is recommended that tracked shipping be used for sending items back for repairs.

Please mark your packages"return of goods" on any customs documentation to avoid the shipment incurring import taxes upon arrival to the workshop.

We will let you know how to pay for the item to be returned back to you once we receive it, and you will be charged once the item is ready to be shipped!

Some repairs are not covered by warranty (chewing of biothane, muzzle etc.), however we are still happy to repair these items and give them new life!

If the chew damage is impacting the Biothane on the muzzle, you can order replacement strapping HERE. 

We can also resize an item if your pup didn't grow as much as you thought or they grew out of an existing collar.

Simply reach out to us at support@themuzzlemovement.com and we can get a quote together. 

Please note that the finish on plated metal hardware components can wear with use and change colour over time - this is normal and not covered by the hardware warranty. For safety purposes, dogs should always be supervised while wearing collars and muzzles. All fittings should be inspected regularly.