All of our muzzles were designed with function at the forefront. From the strong plastic, to soft, waterproof strapping, to the perfectly positioned treat hole. We wanted muzzled dogs to feel comfortable and happy as well as be safe.
This Muzzle is the perfect choice for keeping your dog safe and comfortable. Made of lightweight yet durable material, this muzzle provides superior security with maximum comfort. Its adjustable neck straps provide a safe and secure fit and its breathable design ensures adequate ventilation.
Size Neli is designed for Medium sized dogs with narrow cheeks and medium to long length snouts. We do not recommend sizing by breed, for most accurate sizing check out our muzzle sizing and fit page.
The difference between Neli and Neli* is the width of the nose band, Neli* has a 38mm thick Biothane nose band that when combined with the Tolly basket, can add some length for dogs that need it. The Basket part of the muzzle remains the same.
Please look at our 'Recommended Size Ranges' post under ' Information and Support to check this is the correct fit for your dog.
Shipping
Muzzles are hand-made to order. Currently, we are experiencing a large quantity of orders. You can expect your order to be delivered between 1 and 3 weeks, unless you order size Rex which is a new size that will ship in September. Accessories and Jumpers when purchased alone are typically dispatched within 1-3 days, when purchased with a muzzle will ship with the muzzle.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@themuzzlemovement.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded total cost minus shipping cost, to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@themuzzlemovement.com.
